As hospitals and physician groups navigate the heightened financial pressures of today’s healthcare environment, one truth consistently emerges: accurate charge capture and tightly controlled Chargemaster (CDM) management are foundational to financial stability. Yet for many organizations, fragmented processes, outdated tools, and strained staffing make it nearly impossible to maintain accuracy, transparency, and accountability across the revenue cycle.
MedCom Solutions’ CMNavigator® SaaS platform transforms this landscape.
Designed as an intuitive, affordable, and comprehensive Software-as-a-Service (SaaS) solution, CMNavigator® bridges clinical activity, supply management, pricing, coding, and CDM workflows, delivering unmatched precision and control from order entry through final billing.
Unlike traditional CDM systems that rely on manual effort, CMNavigator® has embedded AI-powered coding intelligence, improving coding accuracy and reducing compliance risk.
A Complete SaaS Solution for Charge Capture and Chargemaster Control
CMNavigator® SaaS provides a full suite of tools required to manage, monitor, and optimize the Chargemaster and charge capture environment. Built for hospitals and physician groups, the platform features:
1. AI-Powered Coding Intelligence
To support accuracy and compliance, CMNavigator® incorporates AI-driven coding intelligence tools that help teams validate coding, prevent errors, and maintain up-to-date regulatory alignment.
This ensures an added layer of quality control at every stage of the charge capture process.
2. Chargemaster Management Module
A centralized module that provides:
- Complete CDM population maintenance
- Accurate coding and compliance oversight
- Automated pricing with market visibility and defensibility
- Connectivity between clinical departments and finance
- Transparent communication and accountability across all stakeholders
With CMNavigator®, organizations gain control over every stage of the CDM lifecycle: original builds, repriced changes, approvals, and ongoing maintenance.
3. Surgical Procedure Module: Reduce Denials and Standardize Case Levels
Surgical services carry some of the highest revenue and risk in the hospital. CMNavigator®’s Surgical Procedure Module gives teams the tools to:
- Identify the most accurate CPT for the surgical procedure, thus reducing pre-authorization denials as a result of the authorized procedure not matching the procedure performed
- Control the alignment of surgical procedures with correct acuity/level assignments
By ensuring cases are consistently categorized and billed at the appropriate level, optimizing the CPT selection for both the pre-authorization and billing purpose, hospitals can dramatically reduce surgical authorization denials; one of the largest sources of preventable revenue loss, while also maintaining compliance.
4. Supply and Material Management Module: Accelerate the Supply Item Build Process
Supply charging issues are a major source of revenue leakage. CMNavigator® resolves this through simultaneous workflow integration:
- Manage: CMNavigator® ties the supply master list directly to the Chargemaster
- Control and Accelerate: Reduce the turn-around time between new supply request initiation and charge code build from 12 business days to 48 hours
- Intuitive lookup: CMNavigator®’s supply database provides the recommended HCPCS, revenue code, and chargeable/non-chargeable determination via a user-friendly interface significantly reducing staff search time
The result is a fully synchronized supply-to-charge workflow that improves accuracy and reduces delays.
5. Automated Email Communication: Built-In Accountability That Keeps Projects Moving
Charge capture workflows often break down due to unclear communication. CMNavigator® integrates automated communication across clinical, financial, and IT teams. When a CDM request is made:
- Notifications are sent at each stage
- Stakeholders are reminded of pending actions
- Approvals happen on time
- Audit trails are created automatically
Each stakeholder receives timely updates throughout every CDM request, ensuring alignment, transparency, and responsibility. No lost emails. No stalled build requests. No miscommunication.
Human Expertise + AI Intelligence—The CMNavigator® Service Package: Add MedCom Expertise to Your Team
Beyond the software, MedCom offers on-demand Chargemaster management services—ideal for hospitals that are understaffed, facing temporary vacancies, or lacking internal CDM expertise.
Our consultants provide:
- Daily charge request management
- Coding accuracy assurance
- Pricing and defensibility analysis
- Charging practice guidance
- Staff education and support
- Ongoing monitoring and auditing
This turnkey support keeps operations running smoothly while elevating your financial performance.
Built on a Secure, Scalable, Fully Managed Cloud Infrastructure
CMNavigator® SaaS is hosted through partnerships with Expedient Data Center and Amazon Web Services (AWS), providing:
Cybersecurity
- Intrusion detection services
- Vulnerability scanning
- Disaster recovery replication
Scalability and Reliability
- Performance monitoring across memory, CPU, storage, and network
- Automated load balancing
- Zero-effort deployments for software updates
Compatibility
Works seamlessly across:
- All Microsoft OS versions
- Microsoft Office
- Browsers including Chrome, Edge, and Internet Explorer
This ensures dependable access with no burden on hospital IT teams.
Why Hospitals Choose CMNavigator®
CMNavigator® delivers measurable improvements across the core pillars of financial and clinical operations, providing:
- AI-powered coding accuracy
- Accurate clinical charging
- Market-based, defensible pricing
- Supply and surgery charge control
- Accountability across clinical and financial teams
- Improved communication and reduced delays
- Streamlined workflows and increased productivity
In short, CMNavigator® gives hospitals the tools, and the expert support, to control the revenue cycle from beginning to end.
Discover the Future of Charge Capture and Transform your CDM Environment Today
With CMNavigator® SaaS, MedCom Solutions is redefining what hospitals can expect from charge capture technology by combining powerful AI-driven software with hands-on expertise. Small hospitals and healthcare systems with limited on-staff experts benefit greatly with MedCom’s affordable state-of-the-art, fully customizable software.
Schedule a demo today and learn how CMNavigator® can transform your hospital’s charge accuracy, streamline workflows, and elevate your revenue integrity program.